Emirates Airlines was in headlines since Indian opening batsman Shikhar Dhawan alleged them for unprofessional behavior before his departure to South Africa. The airlines stopped his family from boarding into the plane as they didn’t have birth certificates of their children.

Team India is on a 50-day long tour of South Africa, where they will play three Tests, six ODIs and three T20Is. First team reached to Dubai for taking a connecting flight to Cape Town, the host of first Test of this series. On Dubai International Airport, a fight of Emirates airlines denied Dhawan’s children for traveling down there.

Dhawan took Twitter to explain this whole incident and questioned over their professionalism. However, Emirates issued a statement describing this whole matter and rejected Indian player’s allegation of unprofessional behavior.

The spokesperson said “We note that the family was not able to continue their journey together as planned. We regret any inconvenience caused.”

“However, since 1 June 2015, according to South Africa regulations, anyone travelling to the country with a minor under 18 needs to prove parenthood or guardianship – while adults travelling alone with their children need to show that they have the consent of their non-travelling partner,” the same person added to Outlook India.

“Like all airlines, we must comply with the laws of every country in which we operate and this is a shared responsibility with passengers, who are required to hold valid travel documents for all countries on their itinerary.”

The first Test of this series will commenced from January 5 in Cape Town.